January, 2026

Dear Canton Ophthalmology Patients:

TRANSFER OF CARE: The doctors at Roholt Vision Institute will be taking over the eye care of our patients. They have offices in North Canton, Alliance, and Canfield. Their website is roholtvision.com and they can be reached at 330-305-2200. They will have access to your COA medical records if you schedule an appointment at any of their offices.

MEDICAL RECORDS: All medical records are confidential and protected by federal privacy and security regulations. If you choose not to go to Roholt Vision Institute, a copy of your medical record can be released to you or transferred to another ophthalmologist or optometrist with your authorization. ALL REQUESTS MUST BE RECEIVED AT COA NO LATER THAN MARCH 1, 2026. You may request to pick up your records at our office, have them mailed to you, or have them mailed to an ophthalmologist or optometrist you designate (only if other than a Roholt Vision Institute doctor). You must provide a name and valid mailing address if you wish your records to be mailed. A release form is provided below for your convenience.

Effective March 20, 2026, your records will be available by contacting Cariend.com, an online custodial records service. Roholt Vision Institute will have access to your records at Cariend.com if you choose to continue your eye care with Roholt Vision. However, if you choose to go to an office other than Roholt Vision Institute, you will be required to contact Cariend.com on your own to obtain your records (instruction sheet enclosed).

ACCOUNT BALANCES AT COA: Payments can be made by credit or debit card via our website (www.coaeye.com) 24/7. Account balances must be paid by March 16, 2026. Unpaid balances may be subject to a 20% service charge after March 16, 2026.

EYE MEDICATION PRESCRIPTIONS: Reminder to check for dates on any current prescription eye medications. You will need to arrange with another eye care professional for refills or renewals.

QUESTIONS/CONCERNS: As our closing date gets nearer, updates will be posted on our website, www.coaeye.com. If you have questions or concerns not addressed in this letter or on our website. please e- mail our office at kjseyes@coacanton.com. Please allow 3-5 business days for a response.

Assisting with your eye care needs has been a privilege. Please know that we have greatly valued and enjoyed our relationship and being your trusted eye care provider – some of you for over 30 years! We wish you and your family the best of health.

Sincerely, Canton Ophthalmology Associates, Inc.:

Jamie L. Zucker, MD; Barbara J. Barchiesi, MD; Marla K. Close, OD

Instructions for contacting Cariend for medical records after March 20, 2026:

Effective March 20, 2026 we have retained Cariend, a medical records custodian, to manage the records for the next 6 years. Cariend is not a medical provider and does not handle billing, medications, or referrals for the closed practice.

Requestors should be prepared to complete the Records Release Authorization Form and provide a copy of government-issued photo ID, as required by HIPAA. The fastest way to process requests for copies of medical records is to visit Cariend’s website and follow the instructions posted there: 

https://www.cariend.com/request-records/ 

If you do not have access to a computer or internet, Cariend can be reached by phone at 404-991-7080 – please note the HIPAA laws do not allow medical records to be released based on a phone or email request.

If you prefer to mail your completed Authorization Form and Government-issued Photo ID:

Cariend ROI
PO Box 1866
Thomasville, GA 31799-1866

If you have questions about the process, Cariend can also be contacted via email at Request@Cariend.com; however, you should not send sensitive personal information or request documents through email.